"A& E and aftercare"

I would like to extend my upmost gratitude to the above . My wife Kathleen Wallace was rushed into the QE on the 29th October 2013 with a massive stroke and we were immediately seen by a doctor and a stroke nurse with the name in A& E, she was then taken for a CT scan and then had to have an operation to remove a clot in her neck. The operation took 3 hours and she was then transferred to a ward were she was looked after by a different nurse and the staff of ward 411 ( they have now moved i think to ward 514 ) who i have to say were excellent in their care. Kathleen was discharged on the 5th November 2013 and the ESD took over and i cannot speak too highly of them. A member of staff and her team looked after my wife in the form of Speech,Physio, Occupational, and more so they were very professional but at the same time in a sense became a part of the family. With their help my wife has come on great and now has got a lot of her confidence back,she still has a long way to go as she has lost the sight in her left eye and her memory is still affected but without the help and support of the above people i think we would be in a bad place now. I would appreciate it if you would pass our thanks on to all of the above and keep up the good work you are doing. Regards Fred Wallace

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Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very pleased that you and your wife had such a positive experience during her recent admission and aftercare. We hope that she is continuing to recover well. Your comments have been passed onto the senior staff responsible for the services that cared for your wife; they will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients and their relatives. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your wife’s experience under our care has been positive. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; ? Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. ? Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. ? Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2

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