"Waiting for surgery"

About: Arrowe Park Hospital

I went to my GP on 13/1/14 at about 10.30 am with abscesses to the lower part of my back, my GP sent me straight to the S.A.U. in Arrowe Park where I was examined and told I would need surgery. I waited until 8.00 pm and was told I would not get operated until the next day. I was told to be there at 8.00 am and was third in line and would be out by 12.00 am. I was still there at 4.30 when I decided to go home. I had nothing to eat or drink for two days. I suffer with a bad back and am recovering from a knee replacement that went wrong and I am on a lot of painkillers. I asked for pain killers all day on the 13/1/14 and was given oromorph at about 7.45 and on 14/1/14 I was given 30mg dihydrocodeine at about 100 I was left in pain for the best part of two days, there is a lot more to this story like a have a piece of paper saying that I had received antibiotics and pain killers by IV and I never.

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Response from Arrowe Park Hospital

We are very sorry to hear about your experience at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We will share your comment with the Surgical Division. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened. If you would like to discuss your concerns further, you can ring the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. PALS can discuss the best way that we can address your concerns.

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