"MS Nurse Service"

About: Medway Maritime Hospital

I cannot praise my MS nurse enough. His knowledge and expertise have helped me no end with coping with my diagnosis. After my diagnosis from the neurologist, the MS nurse made contact with me promptly and saw me within the week by creating an extra appointment slot. He was obviously under pressure and trying to cope with the long term absence of his colleague but despite this and I was surprised to learn just how many people with ms he is looking after, he done his utmost to answer my many questions, alleviate my concerns and provided a shoulder for me to cry on. In my opinion he has gone above and beyond what I expected. He has worked with me to initiate a treatment plan which I am just embarking on and can feel a difference already. He is a shining star in the dark basement of the hospital. I felt treated as an individual with kindness and compassion and this should not go unnoticed. I think people are too quick to judge NHS services and believe me I can be critical but however I can find no fault with Neurology and in particular the MS service. Keep up the hard work, you are a beacon of hope and inspiration and I will always be grateful for your care and support as well as your reassuring smile. :-)

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Medway Maritime Hospital

Thank you for taking the time to leave such lovely feedback. We are delighted that you have been happy with the care your MS nurse has provided and are so pleased that he has been there to alleviate your concerns and offer you support. It's wonderful that your treatment plan is already having an impact. Your comments really are appreciated and it is great that hard working staff at Medway are being recognised for their efforts. Your comments will be passed on to the relevant teams. Thank you again. All the best, Medway Maritime Hospital Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story