"Ward 61 , Glasgow Royal Infirmary"
About: Glasgow Royal Infirmary / Trauma & orthopaedics Glasgow Royal Infirmary Trauma & orthopaedics G4 0SF
Posted by hcp62 (as ),
Mum was admitted week before Christmas following fracture to Ward 61 ( Orthopaedic Trauma Ward).
Acknowledge that holiday period is difficult to ensure continuity, communication and coordination of care but felt all of these were lacking.
Ward policy of 2 to bed understandable given nature of care setting, but there was no flexibility/ alternatives. For example day room, where family time could be spent together. Mum was widowed 3 months prior to admission, so Christmas was planned on being special family time, surrounded by grandchildren, but ward policy was inflexible and took no account of the spiritual/ emotional needs of the patient at that time. Mum was not a Glasgow resident, and family had to travel at least 50 miles round journey to visit. This again, was not taken into consideration.
One example: on day of admission, after travelling from Edinburgh, via mums house to pick up toiletries etc. , I finally arrived on the ward with my husband at 8. 30pm ( end of visiting). As we walked in, Staff Nurse Looked up at clock and raised eyebrows. I quickly said who we were, how far we had travelled and that we would just be dropping things off and popping in for 10 minutes. No 'Can I help you' or similar, was offered. Just one example of what I feel was a lack of compassionate care.