"Angels Do Exist"

About: Countess Of Chester Hospital

I was brought in with reall bad pain in my head and was admitted to a ward i think was called AMU after i was seen in the A&E. I was then placed in a side room on ward 54 which i will mention later in the review. Due to a personal set of circumstances i cannot be classed as either sex at the moment so i do not feel comfortable in a male ward and as i am a respectful person i did not feel at this time in my progression that i should be in a female ward even in a side room. I was treated most respectfully from the onset that i explained what would be to the staff a quite unusual situation and they went all out to handle it with dignity even down to making sure that i had curtains permanently around my bed. My first part of my treatment review now will sound negative but it explains how this hospital can and will try put people at ease and in comfort and how they will try their best to resolve any problems. Due to my strange headache where i experienced more pain with light and sound i wore ear plugs to cut out as much noise as possible which worked more or less. However on the second night they moved an elderly gentleman who was confused into the ward who constantly shouted all night "nurse' Nurse even though they were attending to him and were actually standing helping him near his bed. I explained that the shouts were making my head explode with pain and i made a complaint on how a patient who was shouting constantly be put next to a patient who was reacting badly to sound. The nursing staff quickly did their best to arrange another bed for me in a quieter part of the hospital which was ward 54 surgical. This is where i found that indeed "angels do exist' and a ward that should in my opinion be used by NHS management studies to show "How it should be done and CAN be done". The doctorts, the Nurses, the orderlies, the domestic staff, all make you feel cared for and as comfortable as they can make you and do it with a smile and sometimes a bit of humour that really cheered me up and all handled my 'strange' situation with great respect. To the staff who helped me i truly thank you as not everyone in my life has been so respectful and considerate to my position and you did it with care that the NHS should be proud of. I know my situation with myself being Transgender is rather individual and readers may think i have been treated specially due to my situation but it is not so, the staff here simply do 100% respect each and every individual and treat them as such 'individuals' and respectfully and dare i say it as though they were treating a member of their own family.

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Response from Countess Of Chester Hospital

Dear Rachel Thank you for your feedback and we appreciate the time you have taken to compliment our staff. Please be assured that your kind words have been shared with staff in the Ward 54. Thank you again. The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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