"Emergency Assessment Unit (EAU)"

My elderly Aunt was admitted to EAU in a very weak and distressed state. I live in the North of England and was extremely worried. I travelled down the next day and found her in an individual room being closely monitored. Although EAU was running at a frantic pace staff at all levels (admin, health care assistants, nursing and medical staff) found time to be kind and friendly. A member of the nursing team spoke to me, with my relative's permission, and updated me promptly when I asked for this to happen. The professionalism, commitment and compassion of everyone I saw at work, and the people who I spoke to, was obvious. I was both impressed and grateful. Thank you to all concerned!