"Colonoscopy patient experience"

About: Royal Surrey County Hospital

An expression of thanks for the efficient, professional and considerate service I experienced during a recent colonoscopy. At aged 44 this was the first hospital procedure/sedation I've have had to endure and I was reassured by the treatment and respect I was afforded. The waiting area was modern, bright and clean (so important as a reassuring first impression); the staff were courteous and cheerful and the procedure and aftercare were expertly and efficiently carried out. A small but telling further indication - I had no bruising following the removal of my cannula owing the careful and professional way it was administered by a male nurse who enjoyed his work and was proud to say so. Thank you for making a nerve-wracking and unpleasant prospect an unexpectedly dignified and painless experience.

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Response from Royal Surrey County Hospital

Many thanks for taking the time to write about your experience at the Royal Surrey. We really appreciate your feedback and it is nice to hear that you had a good first impression of the hospital. We have a dedicated housekeeping team who work very hard to keep the appearance of the Trust to a good standard. It is also pleasing to hear that the nursing staff made you feel relaxed and at ease. We hope that your experience will be comforting to other patients going through the same procedure. Best wishes, Royal Surrey County Hospital

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