"Poor first impression"
About: Freeman Hospital Freeman Hospital Newcastle Upon Tyne NE7 7DN
Posted by K******n
I visited my mother on ward 12 at the weekend following her transfer from wansbeck hospital. The healthcare assistant attending to my mother was over familiar & spoke to me as though my mother wasn't in the room. She made a comment that she was not eating much & I responded that it is hard to eat with no teeth! She appeared surprised & asked where her teeth were to which I replied she hadn't had them since being admitted! A distinct lack of basic observation of a patient. Failing to notice that a patient needs to have a soft diet is extremely concerning. Also the lack of information that is shared with relatives is farcical. I understand there are confidentiality issues but documenting who a patient wishes information to be shared with would put a stop to the 'attitude' of some of the medical staff who think they can talk down to you because you dare to enquire over the telephone about a patients welfare!