"Parking issues at Arrowe Park"

About: Arrowe Park Hospital

(as the patient),

On three separate occasions within the last month I have had to attend appointments at Arrowe Park and on all of these occasions I have had difficulty parking. On the third occasion, today, I drove around for half an hour before just waiting and "diving" in the first space to become available.

It seemed to me people had just abandoned cars in any free spaces available on kerbsides and walkways (obviously worried they are going to miss their appointments), which leads to more chaos as there is little room for manoeuvre between drivers looking for spaces. Whilst this is going on there are wardens issuing parking tickets instead of maybe helping and directing people to any available spaces. Why has more money been spent on the front entrance to the hospital (which had only been done maybe 10 years ago) and not on making parking facilities more ample to cope with the amount of people using the hospital?

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Response from Arrowe Park Hospital

We are very sorry to hear about your experience at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We will share your comment with the Estates and Facilities Department. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened. If you would like to discuss your concerns further, you can ring the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. PALS can discuss the best way that we can address your concerns.

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