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Bad reception and health service

Story from nhs.uk

"Bad reception and health service"

About: St George's Hospital (Tooting) (London)

I visited the hospital several times now,and always received bad reception, attitude and treatment. To phone the hospital, takes about 15 min waiting to be responded. On top of that, some of the speakers from the hospital end are terribly rude and unprofessional. Not satisfied at all. A shame hospital for the uk.

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Responses

Response from St George's University Hospitals NHS Foundation Trust 10 years ago
St George's University Hospitals NHS Foundation Trust

Submitted on 17/01/2014 at 16:54
Published on Care Opinion on 18/01/2014 at 08:26

Thank you for taking the time to post feedback about your experience of contacting St George’s Hospital. We are sorry that you have experienced a rude and unprofessional reception when you have made contact.

It would be very useful to the service to know more about the contact you mention. We can look at the areas you have had difficulties with and act on improving the service. If you would like to talk about your experience, please contact the PAL Service at pals@stgeorges.nhs.uk or on 020 8725 2453 where staff will see what they can do to help.

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