"lack of communication with GP/also miss printed..."

About: The James Cook University Hospital

when been discharged from hospital after a short stay i was given a discharge letter/note i was told a copy would be sent to my GP by email/e letter the same day no such e letter was sent to my GP in the end after been home from hospital for 7 days i phoned my GP they had to chase down the e letter plus another letter from the department i was very shocked at the lack of communication from the department to my GP surgery . it also said on my discharge letter id been given medications except it had medication down that i did not receive or was not given at all ,when i told the nurse i was told it was a misprint don't worry about it .i was shocked by this as if my GP saw this information then it may be assumed i would not need this medication for some time if i had been given it from the hospital only i didnt have it did I no it was a miss print so why did' nt they just reprint it correctly then ? i have tryed to speak to someone about the above an continue to try :( i am very disappointed in the above these things do have an impact on things ! sometimes good or bad :(

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Response from The James Cook University Hospital

Good afternoon Thank you for your feedback regarding your stay at The James Cook University Hospital. I am sorry you have cause for concern regarding the lack of information provided to your GP, following discharge from hospital. I should be grateful if you would contact our Patient Advice & Liaison Service on 0800 0282451 and provide further information, to enable the team to investigate your concerns and provide you with a response. Yours sincerely Mrs Linda Oliver Patient Experience Co-ordinator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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