"Attendance at East Surrey A and E"

About: East Surrey Hospital / Accident and emergency

(as the patient),

afteer phoning 111 I was advised I needed to attend hospital and they sent an ambulance.

I was left in reception in a wheelchair and advised by the paramedic someone would speak to me soon. However the wheel chair was one that I could not move, I was unable to attract any staff attention and I was kept approximately in excess of 3 hours with no one checking on me.

I had not eaten or drank anything before attending and was feeling uncomfortable.

I was triaged, which seemed a waste of time, as the paramedics had been more thorough. Again I was advised I would be seen "soon" I accept the Doctor saw more not long after and was thorough. But the waiting situation should be improved.

I was not given a questionnaire and having received a letter tried to access the site www. yourcarematters-2. co. uk but cannot do so.

What is wrong with this site?

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Response from Bethan Borrett, Digital Communications Manager, Communications, Surrey and Sussex Healthcare NHS Trust

Dear 1234qwerty,

I am sorry to hear about your experience of our Emergency Department.

I would like to find out more about what happened, so if you could email your details to me at Bethan.Borrett@sash.nhs.uk I will ask someone to look into this and get back to you as soon as possible.

I checked the www.yourcarematters-2.co.uk website myself just now and it seems to be working fine for me. Again if you find you are still unable to access the website get in contact with me and I will pass your details on to the Patient Experience Manager.

Kind regards


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