About: Leicester Royal Infirmary

I was referred by my doctor to the ENT at the start of Dec on the 2 week wait after a nodule found on my thyroid was suspicious & they wanted a biopsy doing. I was seen the following week in the ENT clinic by a doctor who had no idea why I was there , I was expecting a biopsy that day & he said we will arrange a ultrasound to which I told him had already been done at the LRI a week earlier! Please bear in mind at this time I am already anxious after the previous result , he then told me that he would arrange a biopsy but these are only done on a Weds & that there was only 1 date left before Xmas & New years day, they had not put any plan in place to cover these clinics for myself and others who needed biopsies & then I was told the 1 Weds they did have before Xmas the doctor who does the procedure was away on his holidays, meaning 3 weeks I would be left feeling anxious ruining my Christmas too! The hospital then realised what a error they had made and got someone else to do these ultrasound /biopsies on myself & 4 others who were in the same situation! So when I went to the appointment I had to sit listening to the person moaning behind the desk on how 5 people had been sent up & that they was not aware of this etc.. When I went into the room I was expecting to have the biopsy , therefore anxious about the needle going into my neck , to be told by the person doing this to relax (in a horrible tone) I felt like a number & not a person to him! I informed him that I had already had a biopsy if he wanted to check against it and he was very abrupt/not interested. He decided that I did not need a biopsy & that ENT would be in touch, well they would not give me an appointment until the 2nd Jan, to discuss the results, so I requested that they sent them to my GP as I did not want to wait over Xmas. When I saw my GP we looked at the previous scan sizes & the last scan sizes & if anyone would of bothered to look they would of seen that it had doubled in size in 2weeks! My doctor contacted them before Xmas to ask them to see me & today my doctor told me there was no reply for them. I returned home to find they had made me a appointment for the 23rd Jan I asked why & they said that my doctor requested this , I told them they requested this before Xmas & that I had discharged myself from the ENT at the LRI! I am now under a different hospital who straight away did a biopsy as it has now got that large it can be felt & seen, I still do not have any answers just yet which I would of by now if LRI ENT had done this in the first place! It was awful experience at this hospital which I would not wish on anyone & to go through what I did the stress & extreme anxiety I felt whilst I was there as nobody showed one bit of compassion , you are a number to them & not a person! The stress that they also caused my family too is not acceptable! I am pleased to say that the hospital that I go to now is amazing , the staff speak to you as a person & it is clean!

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Response from Leicester Royal Infirmary

Dear reviewer, Thank you for taking the time to post your comment. We're really sorry to hear your experience of our ENT department. This is completely unacceptable and we would like the chance to investigate your complaint further. To enable us to do so, please could you send Gaby Harris, service manager, your full name, address, date of birth and patient number, via gaby.harris@uhl-tr.nhs.uk. Kind regards, Communications team, Leicester's Hospitals

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