"Booking in procedure"

About: Bristol Royal Infirmary

Arrived as stated in letter at 07:45am but not operated on until 02:30 pm. I was only told just prior to the operation that I was on the afternoon operating list. Checked with reception and she said that the nursing staff knew I was on the afternoon operating list. As advised by the pamphlet, I hadn't eaten since 9:00pm the following day and by 02:00pm I was extremely ill and vomiting as I hadn't eaten or drank for 18 hours. Surely I should have been told on arrival that as I was due to be operated on in the afternoon, and that I could have a drink and a light snack to stop myself becoming ill. Didn't mind the waiting around but this non-communication seems very harsh.

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Response from Bristol Royal Infirmary

Thank you for your feedback and we are sorry that there was a lack of communication around this issue. If you would like us to investigate further and take this up directily with the clinic in question then we would be very happy to do so - please contact our Patient Support and Complaints service on 0117 342 3604 (or email: pals@uhbristol.nhs.uk).

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