"waiting times"

About: Queen's Hospital, Burton Upon Trent

My doctors appointment was 17/10/13 - my first appointment at the orthopedics department was 02/12/13 ... almost 7 weeks - your statistics show an average of just under 29 days. The consultant was very good and after discussion recommended that I have surgery. I received a letter on 30/12/13 ... dated 18/12 (so 16 days to type a letter) and posted on 27/12 (so 9 further days to actually get the letter in the post) that told me I was on the waiting list. No indication as to how long I would be on the list before surgery. Over 2 weeks later now and I still havent heard anything... not even a date for my pre-op. I'm now up to 13 weeks since my doctors appointment - your statistics show an average of 15 weeks to surgery. I cant understand how departments cant issue appointments at least 2 months in the future... surely schedules are drawn up well in advance? I know that emergencies will take priority, and scheduled operations may have to be delayed, but to keep a patient better informed would prevent a lot of anxiety.

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Response from Queen's Hospital, Burton Upon Trent

We are sorry for the timescale in which correspondence has been sent to you and the anxiety this has caused. We value your feedback as this helps us to improve our services. We are not able to comment on individual cases and for a us to investigate this further or if you wish to make a formal complaint please contact our Patient Advice and Liaison Service (PALS) by telephone 01283 593110 or email pals@burtonft.nhs.uk

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