"'A & E' was very ..."

About: Queen Mary's Hospital

(as the patient),

What I liked

'A & E' was very welcoming, easy to book in as it was my first visit. Waiting time was not very long.

What could be improved

I presented with a ? fractured big toe. I am a staff nurse and knew that if it was another toe it wouldn't have mattered and I wouldn't have gone to 'A & E'. I was sent to X-ray but was told when seen later that my toe was just bruised and I hadn't broken it. I was treated as if I had wasted their time and left limping.

Anything else?

Ten days later I represented as despite strong painkillers I still had bad pain and knew that something was not right. A senior doctor reviewed my X-ray, looked at me stupidly and said well of course you are in pain, it is broken after all!! Yes, well of course I would have come back if I knew that! :( I was then given crutches (because I asked, I wasn't offered though I could hardly walk), my toe was neighbour strapped and I was sent home with a fracture clinic appointment. I just hope that better teaching came of this, because it could have saved me two weeks off work.

Story from NHS Choices

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