"Awful service and treatment by consultant."

My 13 year old daughter and I went for a follow up appointment today. We arrived on time and were left waiting for one and a half hours until I asked when we were going to be seen before lunch time.

I was told I still have a 3 hour wait because the consultant wanted to see all the other children first. None of the other children were urgent cases.

I feel the consultant was being malicious because I complained about their behaviour previously.

At the last appointment I was told that I should be grateful that my daughter was seen, after we waited to see the consultant for over 3 hours. This is just a brief outline of the awful treatment my daughter received at this hospital. Just to make matters worse they have lost her medical records. They have been missing for over 4 weeks.

BCH state on all their patient information boards how they treat every patient with great respect, honesty etc, from my experience they have failed to implement this.

I have never visited such an awful department in a hospital where the staff I came into contact with have no respect for their patients and where the consultants I came across are malicious towards children. The worse experience I have ever had. What is the point of guidelines and procedures if people cannot adhere to them? If anyone would like their child to be treated with respect and dignity go to another hospital.