"I entered the Minor Treatment ..."

About: Guy's Hospital

(as the patient),

What I liked

I entered the Minor Treatment department due to a very painful shoulder injury. I was treated very quickly by polite and professional staff.

My injury was diagnosed with very clear explanations of the problem and a list of actions to take to alleviate the issue.

All of my (many) questions were politely explained in a language I understood (i.e. no obscure medical lingo!)

Anything else?

I would like to thank the staff for their time and patience - they were (are) a credit to their profession.

Story from NHS Choices

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