"Everyone is always very helpfull ..."

About: The Royal London Hospital For Integrated Medicine

(as the patient),

What I liked

Everyone is always very helpfull and friendly and professional. This hospital doesn't have the impersonal feel that hospitals generally do

What could be improved

I think that the letters that are sent out could be improved, eg why put 'Dear Carol Nutt' for example.

Story from NHS Choices

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