"Delay in reacting to a problem resulting from a hip operation"

About: Tameside General Hospital / Trauma and orthopaedics

(as the patient),

In September I had a new hip on the elective ward at TGH. As a result of this operation my operated on leg is now 26mm longer than the other leg. It took the hospital 3 months to get me in to measure this.

In the meantime this was putting pressure on my other leg and I had to buy my own spacer for my shoe to try to alleviate this pressure.

The surgeon said that this was a risk I took and signed the form to consent to that risk. I don't remember that being on the form. They are going to make something for the shoe on the other side but not until February. I am angry about the delay and also by their attitude - they don't seem bothered at all about the time delay.

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Response from Peter Denton, Healthwatch Manager, Healthwatch Tameside

Just to clarify - this is another patient story we have posted on their behalf. We have the person's contact details so will forward any responses to them.

Peter Denton - Healthwatch Manager.

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Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Thank you for taking the time to post these comments. I am sorry that you have found the process poor and not to your satisfaction.

We have shared your experience with orthopaedic business manager Sarah Bradbury. It is difficult for her to comment in detail but she has provided information around the consent process and cancellation procedures. Patients are given an appointment to attend clinic for consenting and this is done either by the consultant or his /her middle grade usually several weeks before they are given a date for admission.

In relation to cancellations Sarah has described how we try and manage this; it depends on the reason for the cancellation and who cancels. E.g. if it is due to bed pressures and is done the day before admission it is either the business manager or the consultants secretary who cancels. We always inform the patient of the reason. If the cancellation is as a result of something arising out of pre-op then it would either be a nurse or possibly the secretary. If it is the latter then the secretary would give the patient as much information as they could.

If you want a more personalized response please contact Sarah Bradbury Business Manager on 922 4105 or email Sarah.Bradbury@tgh.nhs.uk

Kind regards

John Goodenough

Director of Nursing

’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director John.Goodenough@tgh.nhs.uk

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