"Patient Care"

About: Sunderland Royal Hospital

My mum was admitted to the hospital for chronic knee pain. After more than three weeks of diagnosis there was little to do for her except physiotherapy. She was moved from ward C28 to B26 where a little physio was given to her. Then she was moved to F62 and it was little more than a ward for the elderly with nowhere else to put them. No progress was made, in fact she went down hill very quickly. Then suddenly she was being released. On returning home she was clearly not well and emergency doctors had to be called. They were appauled to find she had a serious chest infection and urine infection causing her to be confused. I cannot believe that this was not picked up on. Sadly the reputation of the ward is well known. I certainly will not be letting my mum or friends return to this ward.

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Response from Sunderland Royal Hospital

We are sorry to hear of your mother's experience on Ward F62 and to learn of the difficulties she has subsequently encountered following discharge. We feel it is important we look into your mother's care in more detail in order to ensure we can learn from her experience, as well as take any actions necessary to ensure she is followed up appropriately. Could you please contact our PALS Team on pals@chsft.nhs.uk to take this forward.

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