"The First Day of the New Year"

About: Good Hope Hospital

My lovely grandson, at the ripe old age of 18, had a little too much to drink. However it brought out his bottled up greaving for the loss of his nan, for over 18 months. In the process his vented his anger by punching a glass window, which gashed his hand. This was at 2-30am. We went to A&E and were waiting for a while. His being a minor problem. I suppose all in all we were there for 3 hours. In that time the A&E dealt with many cases, some prior to us and others, emergencies were dealt with promptly. This is how it should be, after all it is primarily for emergencies, others should be prepared to wait and not moan. I am fed up with excessive 'band wagon' criticism of our local Hospital. I would like to see the A&E department, who do a sterling job, put up a notice saying. Welcome to A&E. This department is primarily for Accidents and Emergencies, if your ailment is not life threatening, you must be prepared to wait. Thank you A&E you did us proud.

Story from NHS Choices

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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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