About: Birmingham Dental Hospital Birmingham Dental Hospital Birmingham B4 6NN
Posted via NHS Choices
I went with my boyfriend today to the dental hospital, I rang the night before and asked what time to get there to be guaranteed an appointment. The man on the phone said between half 7 and 9, we arrived at just before half eight and the receptionist was very rude and unsympathetic, telling us to leave and come back at half one despite my boyfriend being in agony. So we went back at half one, and we waited four and a half hours from registering to actual treatment. The waiting room is cramped and several screaming children, I know this isn't the hospitals fault and it is inevitable, but they should consider putting a rule into place where parents take their child outside if they are crying as there are a lot of people in pain and I'm sure that's the last thing that they want to hear. My boyfriend had to have his tooth removed, and when we was called up into the room for this to happen, I was shocked because they are just open bays with a stool and a desk, there is no curtain for privacy. The whole process took a ridiculous amount of time, and the few times you would see staff they were mostly miserable, especially the students! Overall, I am not impressed with this service, but I am glad that my bf got the treatment he needed, even if it did take the whole day!