"Consultants appointment"

About: Bishop Auckland Hospital

I just wanted to write a quick review of my experience today at Bishop Auckland hospital. I had an appointment with a consultant in the orthopaedic department after being referred by my doctor. Before I saw the consultant a very helpful nurse sent me straight to xray (saving time I felt, rather than speaking to the consultant then being sent to xray and back to the consultant, as what usually happens). This didn't take too long, the staff in xray were pretty quick and I was back waiting to see the consultant within 20mins. The same very helpful nurse told me there would be a short wait (and it was a short wait) to see the consultant as there were a couple of people before me. She checked I was ok and updated me on how long it would be every time she walked past. My consultant was very thorough I thought and talked me through my options. The nurse assisting in the appointment was also very helpful and nice. The whole thing went smoothly, pretty quickly and all of the staff I came across were brilliant.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Bishop Auckland Hospital

Thank you for providing feedback on your visit to the Orthopaedic department at Bishop Auckland Hospital. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the staff. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story