"Excellent care in AAU"

About: Hull Royal Infirmary

I was taken by ambulance to A & E on the evening of 3rd January. I was treated well by the staff in A & E although they didn't seem to be too busy and there were several staff standing around chatting. (This was about 11pm through to 3am when I understood A & E was always very busy) I was then taken to AAU. The care by the day staff who came on at 7am was excellent. Particular mention to a particular auxiliary nurse and the staff nurse. They looked after me and surrounding patients with professionalism, care, compassion, dignity & respect. Importantly I would like to say the care they gave the very elderly lady next to me was brilliant to witness. They each spoon fed her a meal, gently coaxing her and encouraging her to drink fluids. They carefully washed her & turned her, soothing her when she was crying out in pain. Even when I was discharged later that day they were very pleasant to me, wishing me well. They never stopped all day (apart from breaks). They should be very proud of themselves!

Story from NHS Choices

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Response from Hull Royal Infirmary

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff in A&E and AAU are made aware of these. We hope that you have now improved in health and wish you a speedy recovery. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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