"Brilliant experience"

About: Colchester General Hospital

I visited with my 4 yr old on 8 jan 14 after being referred to the childrens assessment unit by gp the same day . My boy was suffering from a high temperature and what we thought maybe a joint infection . The chap in the main reception saw I was somewhat distraught and clearly wanting to get to the department Pointed me in the right direction with a smile . On arrival on the unit from the start , staff were fantastic , straight into the assessment , chatting and explaining what they were doing , they all spoke to my little one asking him questions but not talking down or at him just because he is only 4 . Somewhat refreshing I thought seeking the views of a 4 yr old but after all he was the patient . Off for blood tests and x rays , swift and efficient , again fully kept up to date whith what was going on and what doctors were considering as a diagnosis, staff noted that my lad had not eaten and arranged for a sandwich to be brought to the unit , nothing was too much trouble , all our questions were answered and we were included in conversations regarding treatment , we left after 7 hours reassured that our little one was experiencing a common condition for children and nothing more that he should recover. that said as a precaution doctors gave us 48 hr re admission direct to the unit if we as parents felt he wasn't improving ,. How brilliant is that , thank you. Staff were the greatestvasset , thorough , professional ,friendly and knowledgeable . I'm not an NHS employee but I do work in the public sector face to face with the public in the emergency services , it's not easy , the staff on this unit have got it right in my view and I had every confidence in their ability to treat my son . Keep up the good work .

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Response from Colchester General Hospital

Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category. You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards Could you also email the Colchester Gazette and ask them to publish a letter? Email is: gazette.letters@nqe.com Lastly, we ask people like you who support our hospital to show that support by becoming a member. Sign up here: http://bit.ly/1c0LPjY You’ll get our Mainstream magazine four times a year for free! And don’t forget, you could follow us on Twitter or “Like” us on our Facebook Pages. Many thanks

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