"999 call for my 3 year old son"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a parent/guardian),

Just wanted to say thanks to the lovely crew and the telephone operator who helped my 3 year old son when he has a febrile convulsation yesterday. The telephone assistance was very reassuring and I was grateful for them contacting my husband. The crew who attended were brilliant and again very reassuring. My son is now much better and recovering at home. Thank you once again for your help.

Time of incident approx 4pm at PL7

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear PlymptonMum

Thank you for taking the time to share your experience of our service. I hope your little boy is feeling better and making a speedy recovery.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients and their families when they need us most.

I have been able to identify the members of staff who attended to your son and the person who you spoke to on the telephone. I will ensure that your kind comments are passed on to them.

Thank you again for sharing your story.


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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