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Labour & Maternity

Story from nhs.uk

"Labour & Maternity"

About: William Harvey Hospital (Ashford)

I've just come home after a 5 night stay following the birth if my daughter. Complications in labour meant we had this unexpected stay. I was very well looked after through everything, the midwife who was with me during birth was amazing. The midwives on the ward were so busy, but if was never made to feel like they were rushing through things and felt at all times like my daughter & I were being well looked after.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 12/01/2014 at 10:06
Published on Care Opinion at 11:00

Thank you so much for providing feedback and I am really pleased to see that we cared for you well during a special time for you and your partner. It sounds as if things did not go as smoothly as you had hoped but that you were happy with the care provided by staff.

I do hope you continue to recover well and are enjoying being at home with your daughter.

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Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 15/01/2014 at 11:39
Published on nhs.uk on 16/01/2014 at 03:00

Thank you for your kind words and we are pleased to hear that you received what sounds like such a good service. Your comments will be fed back to the staff involved in your care, and to other staff as we know that such positive comments motivate all staff to maintain and improve their service. We hope that you and your daughter are doing well.

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