"The only part i liked was the ..."

Thank you for taking the time to post your comment. Please accept our apologies for the way you feel you were treated. The Emergency Assessment area is usually staffed by a nurse. We apologise for the fact that the nurse was rude to you and this has been communicated back to all ward staff. Normally pain relief is offered after assessment. It is difficult to comment further without additional information related to this specific episode. In the assessment area there is a private toilet and bidet and patients should be informed that these facilities are available. There are only two examination couches - however, both couches should be screened to provide privacy and dignity. From your comments it would appear that this did not happen. Staff have been reminded to ensure curtains are closed. Your experience has been shared in the department in order to raise awareness and to avoid such incidents happening in the future.