"Outpatient appointment"

About: Royal Cornwall Hospital (Treliske)

I have a fracture to my right thumb from a boxing injury, and was given a poorly fitted splint that fell apart after a couple of weeks. I rang the outpatients department and the lady on the phone told me to go to A&E and hung up on me. Not wanting to bother A&E as it was not an emergency i ploded on until my appointment which was wednesday the 8th of Jan 2014. As soon as i walked in there was a notice saying my Doctor had 102 appointments and is running 3 hours late. An hour and a half after my appointment time I was seen for 1 minute and had an argument with the doctor regarding poor advice, he refused to listen and sent me for an xray which took another 2 hours for a 10 second xray. 30 minutes later the doctor told me my fracture has not fused and he was discharging me to a physio. Confused and angry i saw the physio who also was annoyed that i was so easily discharged with a fully broken thumb still and he was not sure what to do as my break was still a problem. Overall the care and treatment was terrible, the waiting time was ridiculous and it cost me £8 just to get out of the car park. I now have to return on Friday to try to be referred back to the Doctor as i have an unfixed break that the doctor has said is unlucky as my window of it healing is now gone so he will not advise me anymore.

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Response from Royal Cornwall Hospital (Treliske)

Thank you for taking the time to share your feedback on your recent appointment and we do apologise for the lengthy waiting time. We would like to respond to you direct and would be greatful if you could contact our Patient Advice and Liaison Team on 01872 252793 - pals.service@rcht.cornwall.nhs.uk who will be happy to put you in touch with the team responsible for your care.

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