"So far I have made ten attempts ..."

What could be improved

So far I have made ten attempts to make an appointment via the 'choose and book' system.

I have even received a letter from Milton Keynes telling me that I have NOT made the appointment.............

There was a 39 day wait when I first tried - now I see that has gone up to 41 so obviously some people have been able to make appointments, but the 'continue to step 2' is grey and will not respond to my 'click'.