"Poor care"

About: Royal Blackburn Hospital

I have visited a family relative three times in the last three days. How woeful is the attention given to patients left in an isolation ward. Wrong prescribing, poor attention/ non attendance by chattering nurses, carelessness in recording food taken/refused/nil by mouth. Non-qualified staff ticking and initalling care charts, not even speaking to patient or visitors. I am due to be admitted for knee surgery in the very near future; I hope and pray I am not left to the neglect I have witnessed in the last three days. Until now I have always admired the nhs. Is it just blackburn?

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Response from Royal Blackburn Hospital

Thank you for providing a comment for the service and treatment at the Royal Blackburn Hospital as all feedback left will allow us to improve our services. We would urge you to contact our PALS team directly so we can investigate. Please could you contact our PALs team either by email to PALS@elht.nhs.uk or via the free- phone number 0800 5872586. This will enable us to fully investigate your concerns and provide you with feedback regarding this matter.

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