"A&E, AMU"

About: Royal Berkshire Hospital

My son recently experienced a collapsed lung and the care he has received from the RBH is fantastic. We have been a frequent visitor of A&E over the last few weeks, each time we are greeted by staff that are thorough, professional and friendly. Follow up care is quick and efficient, being referred to chest clinics promptly and speaking to lots of doctors who have never rushed us when asking questions and taken their time in explaining his condition. I feel very lucky to live close to this hospital as on 6 occasions, each time we have received top treatment. Unfortunately during our waiting time in A&E, I was shocked by the amount of people who seem to clog up the A&E system with inappropriate complaints. People need to help the hospitals and use the NHS wisely and see their own GPs where appropriate.

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Response from Royal Berkshire Hospital

Many thanks for your review. We work hard to ensure we provide a positive patient experience when attending the hospital and it is a pleasure to receive positive feedback. A lot of health promotion is happening to encourage the public to choose well about where they go to access healthcare so that emergency services are free to deal with emergencies but we accept that people still do use ED primarily because of ease to meet their needs.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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