"Nursing staff need to take more care"

About: Solihull Hospital

I underwent a laser procedure to remove a kidney stone on Friday 13th December (not a joke). Whilst the procedure went according to plan I suffered severe water retention afterwards (had great difficulty in passing urine). After having to be told to drink "plenty of water" I was in extreme pain and could not pass water. The response from the head nurse at the time was that "I had drunk too much" and had to stop. I was in agony all night with frequent visits to the loo. The nursing staff took little interest in my problems - this being overnight. I eventually was able to pass water in stages which amounted to over 2.5 litres in total. As I had passed water they said I could be discharged. I was in pain all the next week until I went to Heartlands to have the stent removed. The Consultant thought the stent was causing the pain. After the stent was removed I was sent home immediately without having to have passed water. When I was at home I was unable to pass water and in severe pain and had to dial 999 for an ambulance to be re-admitted to Heartlands. Where I was diagnosed with "water retention" and possibly kidney damage. I now have a catheter and bag until we know whether there is any kidney damage - when an operation will probably be required. If the nurses at Solihull had been interested in finding the real cause of the problem at the time these subsequent problems would not have arisen. The paramedics, who took me to Heartlands, diagnosed the water retention problem immediately without any examinations.

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Response from Solihull Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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