About: Royal Bolton Hospital

I was unhappy with the way the discharge procedure is. I was told at 3.00 on that I can go home. My lift arrived and I waited an hour and then another hour. I was told the doc needs to read my notes upon waiting waiting. I am still currently in hospital time 8.00 pm and not heard anything. I cannot stress how unhappy I am and why is it only doc who can sign me off. There should be someone who can deal.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Bolton Hospital

We are sorry that your wait to be discharged was longer than anticipated as we can imagine your frustration. If a patient requires a medical review before discharge then there can sometimes be a delay depending on the emergencies being dealt with elsewhere in the department. However we apologise that this was not explained to you and resulted in a long wait for you. Thank you for bringing this to our attention we will feed this back to our staff

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story