"A+E visit"

About: The Great Western Hospital

We had to attend A+E due to (in hindsight) failings in the GP system. It was mid evening, mid-week, a quiet time of the day or so I thought. The waiting room was full to bursting with what I perceived minor injuries. We were assessed after approx. 1 hour, treatment / doctor in attendance took a further 2~3 hours. The doctor seemed to confirm our own diagnosis (from NHS online) immediately, something a raft of GPs couldn't do over the past 4 years. A night in Obs ward and a multitude of painkillers ended our visit. Mixed opinions - the staff seem to do as much as they can given their pitiful (to me) resources. Cant lay the blame at the hospital, its a higher level I have by beef with. A+E, Obs ward, thanks for all your concern and help. A professional service.

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Response from The Great Western Hospital

Thank you for your post on NHS Choices. I'll make sure that A&E and Obs are sent a copy of your feedback so that they're aware of your experiences. If you would like to discuss any aspects of your concerns then our Customer Service Team may be able to help. They can be contacted on 01793 604031, or by email to pals.team@gwh.nhs.uk

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