"Delivery suite very good, post-natal care terrible"

About: St James's University Hospital

We chose SJUH for our first child because it was literally behind where we used to live. Luckily I had a straight forward and drug free birth (8 hours) and I cannot fault the staff at all in the delivery suite. They were excellent, they really put me at ease and supported both my partner and I from beginning to end. Unfortunately I did suffer a 3rd degree tear post-delivery and had to go into theatre. The theatre staff were excellent and explained everything to me in layman terms, again putting me at ease at a fairly uncomfortable time (having several staff working to repair my most private and intimate area post-delivery isn't exactly thrilling). The real issue for me unfortunately was the moment I was transferred from the delivery suite to the post-natal ward. I was assured by the midwives that someone would offer me something to eat once taken here and offer to assist in having a bath. Well this never happened, though fortunately I have a very big family that live locally who brought me more food than I could have eaten alone. Bearing in mind I'd just gone under anaesthetic and had a catheter put in, and was exhausted from labour, I couldn't really do much for myself. After my family left, I was left to my own devices. It was obvious there was a severe staff shortage. I had to ask a nurse 3 times for a bowl of water so I could freshen up. I was left in the bed bleeding heavily and no one came to change my pads/sheets as had previously been done regularly in the delivery suite. And tbh I was too ashamed to ask someone to assist in this as I could not get out of bed. The next morning I was in absolute agony and discomfort. The feeling had completely returned to everywhere and I had to ask twice for a nurse to remove my catheter otherwise I'm sure I would have left hospital with it. I had no idea that I was supposed to be given pain killers and antibiotics until I was discharged that afternoon. This meant I left hospital in agonising pain, barely able to walk and on the verge of tears feeling overwhelmed by the whole experience and wondering how the hell I was capable of looking after a newborn baby when I couldn't even bear to walk or sit. As soon as I got home and took the painkillers (Diclofenac) within an hour or so I felt so much better, so why the hell did no one give me them whilst in hospital and in the most pain! Another thing, after my catheter was removed, a nurse told me I had to provide a wee sample in a bed pan. So I did this, couldn't find a single member of staff to tell so had to take the full bed pan back with me and put it under the hospital bed. A few hours later the same nurse came back asking if I'd done a wee and asked why I hadn't shown it to anyone! To add insult to injury, she then instructed me to empty the bed pan before I left! Excuse me, isn't that your job?! Well I didn't anyway, it bloody stayed there! I left that god awful ward, and there wasn't a single member of staff to see us out. Very disappointed

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Response from Patient Experience Team, Leeds Teaching Hospitals NHS Trust

Thank you for posting your comment. We are very sorry to hear about your experience. A member of the clinical team would welcome the opportunity to discuss this with you on an individual basis. If you would like to discuss this further please contact the Trust's Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk.

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