"recent days in the childrens ward"

About: Southampton General Hospital

i am a 12 year old girl who recently had a laparoscopic ovarian cystectomy. the only complaint i have about the ward of G4 and the gynecologist team, is that where i am a child with gyne problems it was hard to get anywhere as the lack of communication was minute. as 2 months of the pain of not getting to sleep and having to live off 750 mg of paracetamol and ibuprofen every 4 hours. now that may seem lots of mg but i assure you im a well built adult like figure. within the 2 months of cocktails of painkillers and sleepless night i entered the A&E department over 3 times hoping to get rid of the anguish once and for all, i was only admitted and topped up with oramorph every 4-5 hours asswell as being overloaded with painkillers to help. after an operation was scheduled, my family and i were all getting ready the night before to suddenly get a phonecall from the hospital saying they had an emergency from the iow, being on the emergency list too, my mum was infuriated as i was too on the list with my fertility and ovary at risk every second of the day. i understood that this was a child younger and more hurt than me so i accepted the thought and carried on. they then phoned back and asked if we could phone in on wednesday but that too got cancelled from lack of beds. by this time my mum did have enough. she phoned for a week and they just rescheduled and cancelled another 3 times. i was beginning to feel frustrated as i wanted it over! They then phoned us again ,all this time i was missing school as i could barely move, and said it was definitely rescheduled for friday the 6th of december which was 2 weeks away at that point, that was the earliest they could do. we went in friday at 7:30 am and was kept waiting in the waiting room for 2 hours and by that time they only had a bed. by 10:25 am the surgical registrar told us that the theatre opened for me had been taken over during the night by a 4 year old who had been in a crash. i felt bad and accepted it. my mum (like you would) kicked off a bit and was asking loads of questions to make the registrar feel bad and take pity...fortunately my grandma was there and she calmed her down. on that friday my surgeon had cleared his list ready to operate on me. he lost a days work and pay. we think he kicked off a bit and we ended up having to stay in sunday night and the operation on the monday. which did happen and although the surgeon wasn't in he had his best woman on the job - i would like to say thankyou to her in the near future. afterwards i was cared for professionally as i am only a child. the recovery nurse who looked after me too was amazing. she could of turned down my hug but the lovely woman didnt :) thankyou x

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Response from Southampton General Hospital

Thank you for taking the time to feedback to us. We were sorry to hear of your experiences and delays whilst waiting for your operation. We hope you are recovering well and able to return to school and all your normal activities. We have forwarded your comments to the Care Group Manager to who will share these with the appropriate department staff. If you would like to discuss this further please contact the Patient Support Service on 02381206325.

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