"Emergency Assessment Unit"

About: Colchester General Hospital

My 83 year old mum has just been transferred from Colchester to Clacton. EAU was appalling. No pillows to start off with - I had to use my coat! My mum had had a fall around 2.30 a.m., and the congealed blood was not cleaned off until 4.30 p.m. although I had made several requests for this to be done. Her Parkinsons medication should be given with breakfast, lunch and dinner and I found a nurse giving this to her at 4 p.m. as she had been too busy to do it before. I am in the process of complaining about a nurse who was shouting at my mum to sit up. My mum was born with dislocated hips and had one completely stiffened and the other is a partial hip replacement. She cannot sit up, particularly when in bed. The same nurse was shouting at her to open her mouth whilst trying for force her to take 4 of her 9 tablets at a time rather than the one at a time she usually does. On one visit I requested that mum had a dressing changed due to blood coming through. The next day, this had still not been done. Her wrist band was cutting into her skin and again I asked for some kind of covering over the affected area but this had not been done by my next visit. Not happy at all.

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Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Accident and emergency services at RDEE4-Colchester General Hospital at 18/12/2013 10:31:51”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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