"stay well clear"

About: North Tyneside General Hospital

rake lane hospital is the worst hospital around north tyneside, they are so incompetent at doing everything. the night time staff sleep while they meant to be checking on paitents all night. the day time staff dont give a dam about anyone. they just sit at the desk playing on their mobile phones. they come around giving out peoples tablets but then dont watch people take them. they dont come around and check you every 4 hours when they meant to. you ask for help to go to the toilet and they dont bother coming for at least a hour. none of them have manners. theirs always mistakes made. like someone needed a camera down them to see where they bleeding but the staff send a request to a totally different department for a totally different examnation. the food they serve smells like dog food and persoanlly it looks like dog food as well. the floors are never cleaned. this really is the worst hospital ever.

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Response from North Tyneside General Hospital

Dear Sir/Madam Thank you for sharing your views. I have to be honest and admit that I found it very difficult to read your description of your care provided at North Tyneside. I was shocked by your experience and extremely concerned that anyone would walk away from one of our hospitals with this impression of our service. This total disregard for patients goes against everything we stand for as an organisation. I also know how much attention we give to ensuring our environments are safe and clean and so was really sorry to discover that this was not true for you also. I remain deeply concerned by all aspects of the care you describe and would really like to understand in far more detail so that I can do something about it. It is essential that we are able to act on all feedback from our patients. The anonymous nature of your review makes this very difficult so I would be really grateful if you would contact me at: Annie.laverty@northumbrtia-healthcare.nhs.uk I really want to give this serious matter the attention it deserves. With many thanks for your help with this matter, Best Wishes Annie

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