"All round terrible."

About: Leeds General Infirmary

Was transferred from St James A&E on Sunday afternoon with badly broken hand. Arrived on pre-op assessment unit to wait for 6 hours with no pain relief no food or drink and no contact from any staff. Plastic surgeon eventually arrived at around 11PM that night. Cut off my splint looked at my hand and said "Yep you need an operation, sign this consent form" and 5 minutes after arriving I was sent home and told to come back tuesday. Was then delayed again on tuesday. Arrived at 7am today and again was advised they will noy operate today but coyld I hang arouns juat in case. If not I would lose my place in the que fot surgery. Absolutely disgusted.

Story from NHS Choices

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Response from Leeds Teaching Hospitals NHS Trust

Dear Anonymous

Thank you for your feedback on your experience at the LGI. We apologise for the delay in acknowledging your comments and would like to confirm that your feedback has been passed on to the department concerned.. If you would like to discuss the issues in person and confidentially please contact the Trust's Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk.

Thank you once again for taking the time to post your comments.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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