"Competent and compassionate care at all levels"

About: Wansbeck Hospital

I recently spent 3 days in the UK visiting my 86 year old mum at Wansbeck Hospital just 36 hours after she had fractured her hip. I was super impressed with all aspects of her care. From theoutset, the level of communication was excellent with the consultant surgeon calling me overseas before and following the surgery with updates. Then on to the ward 6 Orthopedic team who kept a very well run ship, exhibiting compassion, attention to detail, regularity, cleanliness, courtesy, genuine interest and all the things you'd want a nursing staff to do. Not just the nurses either. The ward attendents, the physicians and the house-officers were all focused on make the experience as pleasant (under the circumstances) as possible and - most importantly - a success. My mum transferred back to Hexham General to further rehabilitate this morning. I hope the experience will repeat itself there. Maybe one more comment - I am thinking the Wansbeck experience was probably as successful as it was in part because of the excellent staffing levels in my mum's ward. I can imaging how these same caring nurses and their colleagues - if put in an overburdened and understaffed ward environment - would not have been able to flourish as well as they did for my family. Thank you again Wansbeck for all you did to help us.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Wansbeck Hospital

Dear Sir/Madam Thank you for your very kind feedback. We are extremely grateful when our patients and their families take the time to share details about their care. It is so appreciated because it helps us continually improve our care. I imagine it’s really tough to fracture your hip at 86 years of age and so I am delighted to know that your Mum received all that she needed from us to recover swiftly and recover well. We think that the way that care is delivered is every bit as important as the care itself – it sounds like the whole team worked well to get this exactly right for your Mum. I’m equally pleased that you felt involved and informed throughout. It can’t have been easy for you to have to receive updates from afar ? Thank you again and I do hope your mother's recovery continues to go well. I feel very confident that you won’t be disappointed with the care at Hexham. Best Wishes Annie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story