"I would really like to thank the staff at Freeman..."

About: Freeman Hospital

I would really like to thank the staff at Freeman Hospital who were professional, throughout my overnight stay on 1st November 2013. I was amazed at the difference between regional hospitals and would urge managers of NHS trusts to try the 'Freeman Experience.' As a patient I was treated with utmost respect from the young hospital porter who saw me waiting alone outside of the theatre and spent his time marvelling in the skill of the doctors, to the nurses on the day admissions ward and on ward 16. In fact I was astounded that the Anaesthetist visited me late in the evening on ward 16, and spent time explaining the sedation angle of the operation; on Saturday morning I was again surprised when the doctor came to the ward and briefed me upon the findings of my procedure. His 'out of hours' call, enabled me to leave the hospital, freeing up a bed and allowing me to return home for the weekend. My treatment was exceptional and I was surprised not to hear patients derided by nurses or dismissed by doctors. I have never complained of the treatment I have received or witnessed previously, as I thought it was the norm. After this overnight stay I am now aware of what is available or indeed acceptable in the NHS.

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