"Containment only - Barely managing the basics"

About: The Bradgate Mental Health Unit

There so many problems with the Bradgate Unit it's hard to know where to start. I will only talk about the wards, however it's worth the Acute Care Team and single point of phone access are almost a laughing stock amongst service users in the drop-ins where I work. I have placed complaints and the responses suggest that the management are very disconnected from the reality of what has been happening. I am also a carer and partner of a patient who has been admitted to the wards on several occassions. Every time we have had to demand basic care, since jaded staff seem be to be tasked with containment and fire fighting. The Trust still haven't solved basic problems of preventing suicidal and sectioned patients from leaving wards prefering a "keystone cops" chase approach to any practical security measures. Even when patients are lucky enough to have staff who listen to their needs, essential care information is often lost between shifts or just ignored by clueless temporary bank staff. Weekends are especially bad for this. On Beaumont and Ashby Wards admissions over the years have been consistantly clumsy and distressing for all when patients are needlessly moved from substandard single shared rooms to dormitory, whilst yards away patients have their own rooms with en suite bathrooms, This ward is a national scandal with it's high death rate of patients in their care https://www.google.co.uk/search?q=bradgate+suicides As with many services, your care is completely at the mercy of invidual personalities (from the well meaning, to actually professional), availability of doctors and the desperate hope that clerical errors can be fixed. Thangs seem to be getting better. They've put new loos and sofas in the foyer. The drinks machines actually work. The staff now wear uniforms and badges - easily distinguishing them from patients. The celebrated internet access (by Sta Wards) on Ashby Ward doesn't exist, mobile network reception is pitiful, patient's ward phones have no privacy. And the joke is that you're to actually get onto the wards now. God help them all.

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Response from The Bradgate Mental Health Unit

Thank you for taking the time to provide feedback. I am very concerned to read about your unhappiness over what both you and your partner have experienced at the Bradgate Unit and I would like to look into this further for you. While I can understand why you would want to comment anonymously I would urge you to contact me directly so I can look at the complaints you have raised with us previously, particularly if you are unhappy with our responses and because it’s not clear whether you have asked customer services to investigate your concerns. Contacting us directly will give me a better opportunity to look in detail at the issues you have raised here so I’d ask you to email customerservices@leicspart.nhs.uk, ring the customer services team on 0116 295 0830 or 0831 any time between 9am and 5pm, Monday to Friday and ask to speak to me - or you can email me directly at Melanie.Foster-Green@leicspart.nhs.uk with your contact details. Without more details it is difficult to give you specific answers to your comments and we have a duty to respect patient confidentiality. But I can say that what you describe, in your post is not the level of care we expect from our staff and which we strive to provide. This month we have made physical changes at The Bradgate Unit to increase the security and safety of our patients. This financial year we are investing £1.3million in improvements to our acute inpatient services at the unit, including a 20% increase in qualified staff on each ward. We have also carried out a review and have started to implement changes, including a rolling recruitment programme, to ensure our wards are staffed by people who have the full range of skills needed to provide quality care now and into the future. This includes the appointment, more recently, of two senior matrons responsible for ensuring high standards of professional practice across the wards. Melanie Foster-Green Customer Services Manager, Leicestershire Partnership NHS Trust

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