"Poor care on the oncology ward"

About: Queen Elizabeth Hospital (Birmingham)

I have the misfortune of a relative diagnosed with stage 4 cancer. After first dose of chemo, resulted in a hospital admission that left us with a lack of faith in the hospital, or the team caring for the patient. Patient care left a lot to be desired, lack of support for patients was unacceptable. I have severe misgivings about the availability of senior leadership at weekends.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very disappointed and concerned to hear about your relatives’ experience during their visit to our Chemotherapy Department and after your relative was admitted to our hospital. Your feedback has been forwarded to the Matron for the department. The Matron is very keen to hear more about your experience and would welcome the opportunity to discuss it further. If you would like to do this please make contact via our Patient Advice and Liaison Service (PALS) team who will make the necessary arrangements. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story