"Rubbish Service."

About: The Queen Elizabeth Hospital (King's Lynn)

I am very disgusted in the way they work. Just because i have cystic fibrosis and are under the pain clinic they always tell me the same old speech. "you have to many underlined problem we are not willing to treat you." there is no such thing as private and confidentially when it comes to patient care, they stand there in the waiting room with other people in there, and take your temperature and tell you to go to your gp. The student doctor sent my mum and boyfriend out of the room because he said I wasn’t being honest with him with how much pain I’m in. How a doctor stand there and tell me much pain I’m in when they don’t even know me and they choice not to find out my background history. The reason I came to a and e was to be treated and not to be treated like an idiot. And also to be told people only go to a and e if they have to admitted, well sorry within the hours we was waiting plenty of people going home with tablets. I am eighteen and I don’t like hospitals anyway, so I wouldn’t come up unless I had to, but to treated like that.

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Response from The Queen Elizabeth Hospital

I was sorry to read that you were not happy with your experience of A&E; if you would like to ring to speak to me I can arrange for you to speak to the senior nurse in the department to discuss your concerns. Val Newton Deputy Director of nursing and patient experience Tel 01553 – 613613 ext and bleep 3582

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