"pharmacy"

The Trust would like to apologise for the poor experience that you have had when using our pharmacy services recently. You have mentioned discharge medication so I am unclear as to whether you were a recent inpatient to the Trust or not. I am happy to forward your feedback to our Pharmacy Services but if you would like a detailed response I would require some personal information. Your feedback is annonymised and so you can send your full name, hospital and telephone number to our bcfpals@nhs.net email address if you want a response. As an organisation we are committed from learning from specific issues and from any mistakes we may have made. Hearing about where we can do better helps us to pinpoint where exactly to make improvements to the service we provide. I do hope that you make contact.