"Lack Of Care and basic Communication skills"

About: South Tyneside District Hospital

My mother was taken to A&E as an emergency after a fall at approx 7:40 am 14/10/2013 and was left waiting for nearly two hours in a wheelchair in the main waiting area in just her nightgown and thin dressing gown (no underwear becausese of emergency). My sister was with her and informed me when I arrived that she had not been triaged, when questioned they informed me she had been triaged in the ambulance, I was under the impression all patients had to be triaged. No-one had explained this to my mam or sister. When I got there she had uncrontrollable twitches which now I realise was the high temp and if the had triaged her they would have realised she was goin in and out of consiousness and was very distressed, I asked how long it would be and was more or less told there were sicker patients than my mam, I saw no evidence of this and patients were arriving after her with minor ailments and were being seen to, they insinuated I was asking for her to be pushed in, I did not want this I just wanted her to maybe be put in a room and a blanket. I am digusted that not one nurse looked at my mam and did not have the compasion or care to think that an elderly lady needed some basic care and compassion, however they did manage to get themselve a drink from the vending machine which meant passing my mam. My sister had worked on that department and there had been some bad feeling and I would hate to think this was personal as I assume everyone in that proffession is duty bound to give adequate patient care. There are other issues but this was my main concern. I work at this hospital in admin and feel ashamed that I cant say I would reccomend family or friends come to this hospital.

Story from NHS Choices

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Response from South Tyneside District Hospital

Thank you for taking the time to post your comments regarding your mother’s recent experience in the Accident and Emergency Department at South Tyneside District Hospital on the NHS Choices website. I fully apologise that the level of care your mother received fell way below our usual high standard. I believe we have subsequently looked into your concerns and one again I am sorry and hope your mother’s health has improved. Kind Regards Lorraine B Lambert Chief Executive

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