"To a dedicated, knowledgeable, kind neurosurgical..."

About: Royal Preston Hospital

on March 11th this year I was unfortunate to have a subarachnoid haemorrhage and had to have surgery to repair the 2 artery aneurysms. I spent 3 weeks in Royal Preston Hospital receiving some of the finest medical and nursing care a patient could receive, and more than I expected. The Nurses and Doctors, without exception, were all very courteous, kind and caring, used their considerable knowledge and skills to care for me at a time when I was truly vulnerable, scared and felt so ill. Nothing was too much trouble for any one of them. I had some difficulties intially and was not well, to recover as well as I did and to have no adverse reactions speaks volumns of the high level of knowledge, skills and care I recieved on the neurological ward.. I feel without their immediate and effective care I would be physically disabled in some way but I have no ill effects at all. The ward environment within which I was cared for, was of a very high standard of cleanliness and comfort. The cleaning staff obvioulsy took great pride in their work resulting in a high level of cleanliness and welcome to the ward, the cleaning staff were all very pleasant and kind and again they were all responsive when a request was made to them. From my hospital bed I observed the nursing and medical staff caring for a seriously disabled lady who was not as fortunate as I was in recovery and her needs were many, and the tasks were very taxing to complete, but again nothing was too much trouble for this very busy and dedicated Nursing and Medical team on the Neurosurgical ward. My son was, at all times, kept informed about any changes in my condition and recieved much needed support by many different levels of staff on the ward. Even when he was going to cancel the family planned trip to Australia the staff, on requets, assisted me in reassuring him that I was alright and on the road to recovery and that I wanted him to go on the holidyay, he and the family wnet and came back to find I had recovered so well I was discharged. Royal Preston Hospitals Chief Executive Officer and theNeurological ward staff and the staff should all be very proud of themselves. They should be awarded the highest accolade possible I know it was several months ago and I should not have left writing this for so long but I have fully recovered and have since returned to full time work, made possible because I recieved total holistic care from a highly dedicated, knowledge and skillful team of Nurses and Doctors. I am eternally grateful to all the doctor's medical and nursing team. Thank you seems inadequate but I truly mean all I have said and say it with deep feelings of total gratitude. Thank you very much everyone. x Chris V

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Response from Royal Preston Hospital

Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we’re getting things right so we can share good practice across all of our services.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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