"Quick, responsive treatment, good care."

Thank you for your quick, responsive treatment which meant I was able to stay at home. The intensive service were great, coming out to see me as and when needed. Also the Recovery service. I would like to thank them. the only thing that could have been improved with the intensive service is that it would have been nice to have seen the same person thrpughout but understand that is not always a possibility. The staff have been thorough and respectful, always sending me the letters after appointment sas well as to my GP, and included me in decisions about my care including advising me I could phone them with any queries and eing repsponsive to when I would like to see them. I was particularly impressed with the speed at which they saw me and how quickly i was able to see a Psychiatrist for assessment.

Story from NHS Choices

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Response from Hillview Lodge

Thank you so much for taking the time to share your experiences and to give us feedback about the service you received. It is great to hear that your treatment was quick and responsive and I am pleased to see that you were involved in the decisions about your care. I will ensure that this is brought to the attention of the services you have mentioned so they can reflect on your positive feedback. With best wishes Jo Davis PALS Manager. AWP

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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